Refund policy

Wuffpack Refund Policy

1. Returns and Refunds: At Wuffpack, we want you and your furry friends to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a hassle-free return and refund policy.

2. Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• It must also be in the original packaging.

• You must provide a receipt or proof of purchase.

3. Return Process:

• To initiate a return, please contact our customer service team at [customer service email or phone number] within 30 days of receiving your order.

• Our team will guide you through the return process and provide you with a return authorization number.

• Please send your item back to us at [return address] with the return authorization number clearly marked.

4. Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email or phone number] and send your item to [return address].

6. Non-Returnable Items:

• Several types of goods are exempt from being returned, such as perishable items (e.g., food, treats), custom products, and gift cards.

• Please ensure you read the product descriptions carefully before making a purchase.

7. Contact Information:

• For any questions or concerns regarding your return or refund, please contact our customer service team at care@wuffpack.ltd